PowerPlay Cookie Policy

PowerPlay Cookie Policy explains the cookies, pixels and storage technologies we use, what each category does and how you can change or withdraw your consent at any time.

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A cookie is a small text file that a website stores on your device so it can recognize you on your next visit. Used well, cookies make a site faster and more useful. Used badly, they track you without your consent across the open web. PowerPlay uses cookies in the first category and asks for explicit, granular consent before any non-essential cookie is set on your device. This policy explains exactly what is set, why and how to change your mind.

What cookies does PowerPlay use?

We use four categories of cookies. Strictly necessary cookies keep you logged in, remember your shopping basket on the offers page and protect against cross-site request forgery. These cannot be switched off because the site would not work without them. Functional cookies remember preferences like language, dark mode and the games on your favourites list. Analytics cookies measure how players move around the site so we can spot broken funnels and improve the experience. Marketing cookies allow us and our partners to show you relevant promotions on third-party sites. Functional, analytics and marketing cookies require your consent.

What are pixels and similar storage technologies?

A pixel is a tiny invisible image embedded in a page or email that lets us measure whether the page or email was viewed. Local storage and session storage are browser-based storage areas that behave like cookies but live inside the browser rather than as separate files. PowerPlay uses pixels to measure email open rates and the performance of marketing campaigns. We use local storage to remember the state of the cookie consent banner and a small amount of session data that improves the speed of page transitions. Pixels and storage technologies follow the same consent rules as cookies.

How do I manage my cookie preferences?

The first time you visit PowerPlay you see a consent banner that lets you accept all cookies, reject all non-essential cookies or open the preference panel to choose category by category. Your choices are remembered for 12 months. To change your mind at any time, tap "Cookie settings" in the footer of any page and the preference panel reopens. Withdrawing consent stops the relevant cookies being set going forward but does not delete cookies already on your device. Your browser settings give you a separate set of controls including the option to clear all cookies and to block them entirely.

Does PowerPlay share cookie data with third parties?

Analytics cookies are processed by a small set of regulated analytics providers who handle the data on our behalf and do not use it for their own purposes. Marketing cookies set by our advertising partners can be used to show PowerPlay promotions on third-party sites if you have consented to marketing cookies. We do not sell cookie data to data brokers. The full list of third-party cookie providers is in the preference panel alongside a link to each provider's privacy policy, so you can make an informed decision before granting consent.

Why are some cookies described as strictly necessary?

Strictly necessary cookies underpin functions that the site cannot deliver without them. The login session cookie is set when you sign in and removed when you sign out. The CSRF token cookie protects forms against malicious submissions from third-party sites. The load balancer cookie keeps you on the same server during a session for consistent performance. None of these cookies track behaviour, share data with third parties or feed into marketing. We do not ask for consent for strictly necessary cookies because they are required for the service to function and consent is not legally required for them.

How long do cookies last on my device?

Session cookies expire when you close the browser. Persistent cookies have a defined expiry that ranges from one day to 24 months depending on purpose. The cookie consent record itself lasts 12 months, after which you will see the banner again on your next visit. Functional cookies typically last 30 days to remember preferences. Analytics cookies last between 90 days and 24 months to support meaningful trend reporting. Marketing cookies usually last 90 days. The exact expiry for each cookie is listed in the preference panel.

What happens if I block all non-essential cookies?

The site continues to work normally. You can browse the lobby, claim bonuses, deposit, play and withdraw without any cookies beyond the strictly necessary set. The trade-offs are that some preferences will not persist between sessions, the offers shown in the lobby will be less personalised and we will have less data to identify and fix bugs that affect your experience. None of those trade-offs prevent you from using the service in full.

How do cookies relate to my PowerPlay account settings?

Cookies and account settings are two separate layers that work together. Your account preferences, including marketing channel opt-ins, deposit limits and self-exclusion settings on the responsible gambling page, are stored server-side against your player ID and follow you across every device you log in from. Cookies on the other hand are stored on the specific browser you are using and apply only to that device. If you change device or clear cookies, your account preferences stay intact, but the cookie-based layer such as language and cookie consent itself will reset until you set them again.

Does PowerPlay use cookies to enforce age verification?

Age verification is enforced at account level through the identity documents you supply during registration and through the periodic checks built into the platform, not through cookies. Cookies cannot reliably establish age and we do not rely on them to do so. A small strictly necessary cookie is set after you confirm the age gate splash so that the gate does not show on every page load within a session, but that is a convenience flag and not a verification mechanism. The substantive age and identity checks happen during sign-up and through the KYC flow described in the privacy policy.

Can I use PowerPlay in private or incognito browsing mode?

Yes. Private browsing mode prevents your browser from retaining cookies and storage at the end of the session, which means you will need to log in fresh every time and the cookie consent banner will appear on each new private window. Functionality is otherwise unaffected because the strictly necessary cookies still operate within the session itself. If you regularly play in private mode, consider enabling two-factor authentication so the more frequent logins remain secure.